Gold IT Support

Gold Support includes all of the benefits of Remote Support but also includes on-site support so there are no additional charges for call-outs or labour for on-site fixes. We will install a small piece of software on each computer that continuously reports back to our server. This will performs over 100 checks including:

• • disk health
• • drive fragmentation
• • date and result of the last virus scan
• • when the anti-virus software was last updated
• • how much memory is being used
• • how hard the processor is working
• • how much free disk space you have
• • when windows security was last updated

Our server receives data from on each computer continuously and alerts us when there is cause for concern. Our main dashboard tells us about things like drive fragmentation that we can take care of in the background and for more critical errors like a server going offline, we get an immediate email so we can react straight away.

The above is designed to ensure that your computers run efficiently and have water-tight security to prevent problems from happening. However, in the event that you have a problem with a computer, we will attempt to fix it remotely, either by taking control of your desktop or talking you through a fix over the phone. As part of your support plan you will also receive advice on upgrades to hardware and software as appropriate.